Frequently Asked Questions
Everything you need to know about our premium tabletop experience.
What makes Chip Theory Games components unique?
We pride ourselves on 'theoretically' indestructible components. Our games feature heavy weighted poker chips, PVC waterproof cards, and stitched-edge neoprene mats to ensure your investment lasts a lifetime.
How long does shipping typically take for in-stock items?
Orders for in-stock products generally ship within 3-5 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery's progress.
Do you offer international shipping?
Yes, we ship worldwide. We utilize regional hubs in the USA, Canada, Europe, and Asia to minimize customs fees and provide the most efficient shipping rates possible for our global community.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate the return process. Please note that shipping costs for returns are the responsibility of the customer.
Can I combine multiple pre-orders or add items to an existing order?
To ensure logistical accuracy, we generally cannot combine separate orders. However, if your order has not yet entered the fulfillment stage, our support team may be able to assist with modifications.
What should I do if my game is missing a component?
We strive for perfection, but errors can happen. If you find a missing or damaged component, please fill out our 'Replacement Parts' form on the website, and we will ship the necessary items to you free of charge.